Frequently asked questions

Here are answers to the most frequently asked questions I receive. If you can’t find an answer here, please don’t hesitate to contact me using the Contact page.

ORDERING

HOW CAN I PAY?

Payment can be made online via credit/debit card (Stripe), by PayPal or by bank transfer.

HOW MUCH IS DELIVERY AND HOW LONG WILL IT TAKE?

Standard delivery is free within the UK. Further information about delivery can be found on the delivery information page.

DO YOU SHIP OUTSIDE THE UK?

I am very happy to ship to both Europe and the rest of the world but please order via The Leaf Press Etsy shop. This is because the EU and various other countries/states have introduced sales taxes which Etsy can collect and pay. The price you see will be the total price including the sales tax. This tax is levied by your country and the rate is determined by them.

DO YOU OFFER A RUSH OPTION?

Please contact me before ordering if you need something by a certain date and I can advise how quickly I can dispatch. There are delivery upgrade options for a quicker delivery which include 1st class post and 24 hour delivery. Further information about these can be found on the delivery information page.

ARE MY DETAILS SECURE WITH YOU?

Yes. All customer information is kept securely and is never passed on to a third party – except your address to Royal Mail/the courier so that your order can be delivered to you. I do not receive any credit/debit card information – this is held by PayPal/Stripe. Further information can be found in The Leaf Press Privacy Policy.

DO YOU OFFER REFUNDS?

Non-personalised items can be returned for a refund within 14 days of receipt; please notify me that you wish to do this before sending the item. Personalised items cannot be returned unless there is a fault but should you have any concerns about your purchase, please contact me to discuss them.

GIFTS

DO YOU OFFER A GIFT WRAP SERVICE

All gift orders are individually wrapped in tissue paper and twine or ribbon, free of charge. If you would like to send a gift direct to someone I am also happy to add a gift tag with a message printed inside. Please add a note to your order or send me an email with your message and remember to update the shipping address if it will be different!

the leaf press gift wrap

IS THERE A DISCOUNT FOR LARGE OR WHOLESALE ORDERS?

I enjoy working with several other businesses and I offer wholesale/trade prices. Please contact me to discuss this. The Leaf Press trade catalogue – featuring greeting cards and other stationery gifts – can be accessed from the greeting cards information page.

CAN I BUY A DESIGN RATHER THAN A PRODUCT?

The majority of my product designs are available for licensing. Please contact me for a chat about this. Further designs can also be viewed in my surface pattern design portfolio.

WEDDING STATIONERY

CAN I ORDER A SAMPLE?

Yes. Wedding invitation samples can be ordered in the personalised wedding invitations section of the shop. To order a sample of any other item of wedding stationery, simply order 1 item and your order will be treated as a sample.

IS THERE A MINIMUM ORDER FOR EACH STATIONERY ITEM?

A minimum order of 10 items applies to invitations, save the dates, information cards, orders of service/events, place cards and thank you cards.

If you are ordering 50 or more of the same item of wedding stationery e.g. 50 menus, please contact me for a quantity discount code (5% for 50; 10% for 100 and 15% for 150).

HOW LONG BEFORE THE WEDDING SHOULD I ORDER INVITATIONS AND STATIONERY?

Wedding invitations should be sent out a minimum of 6 weeks before the wedding, but many couples send them much earlier than this. As your order will take up to 10 working days to complete, it’s a good idea to request samples and start thinking about how you’d like your invitations to look about a month before you intend to send your invitations out.

All other wedding stationery can be ordered nearer the time of your wedding but please allow 10 working days for your stationery to be made.

SHOULD I ORDER ALL MY STATIONERY TOGETHER?

This is entirely up to you. Some customers prefer to order invitations first and then come back for everything else nearer their wedding date while others prefer to get everything sorted in one go. As long as you order each item in good time (see above) please choose whichever option suits you best.