Frequently asked questions

WEDDING STATIONERY

CAN I ORDER A SAMPLE?

Yes. Wedding invitation samples can be ordered in the personalised wedding invitations section of the shop. To order a sample of any other item of wedding stationery, simply order 1 item and your order will be treated as a sample.

IS THERE A MINIMUM ORDER FOR EACH STATIONERY ITEM?

A minimum order of 10 items applies to invitations, save the dates, information cards, orders of service/events, place cards and thank you cards.

HOW LONG BEFORE THE WEDDING SHOULD I ORDER INVITATIONS AND STATIONERY?

Wedding invitations should be sent out a minimum of 6 weeks before the wedding, but many couples send them much earlier than this. As your order will take 2 weeks to complete, it’s a good idea to request samples and start thinking about how you’d like your invitations to look about a month before you intend to send your invitations out.

All other wedding stationery can be ordered nearer the time of your wedding but please allow 2 weeks for your stationery to be made.

SHOULD I ORDER ALL MY STATIONERY TOGETHER?

This is entirely up to you. Some customers prefer to order invitations first and then come back for everything else nearer their wedding date while others prefer to get everything sorted in one go. As long as you order each item in good time (see above) please choose whichever option suits you best.

GENERAL

CAN I COMMISSION SOMETHING BESPOKE?

Please contact me to discuss this. Where possible your request I will do my best to accommodate your request although there may be an additional charge if extra design time is required.

IS THERE A DISCOUNT FOR LARGE ORDERS?

If you are ordering 50 or more of the same item of wedding stationery e.g. 50 menus, please contact me for a quantity discount code (5% for 50; 10% for 100 and 15% for 150).

For a large gift order please contact me with details and I can provide a discount code where applicable.

HOW CAN I PAY?

Payment can be made online via credit/debit card (Stripe), by PayPal or by bank transfer.

HOW MUCH IS DELIVERY?

Standard delivery is free within the UK. Further information about delivery can be found on the delivery information page.

HOW LONG WILL MY ORDER TAKE TO MAKE AND DELIVER AND DO YOU OFFER A QUICKER OPTION?

I aim to complete all wedding stationery orders within 2 weeks of the order being placed and the design being signed off. Smaller orders are usually completed within a week.

Gift orders are made and dispatched within 3 working days.

Very occasionally timescales will be longer e.g. if The Leaf Press is closed for a holiday – this will be displayed on the home page. If you need your order by a specific date please let me know – preferably before you order – and I will do my best to assist you.

ARE MY DETAILS SECURE WITH YOU?

Yes. All customer information is kept securely and is never passed on to a third party – except your address to Royal Mail/the courier so that your order can be delivered to you. I do not receive any credit/debit card information – this is held by PayPal/Stripe. Further information can be found on the Privacy policy page.

DO YOU OFFER REFUNDS?

Non-personalised items can be returned for a refund within 14 days of receipt; please notify me that you wish to do this before sending the item. Personalised items cannot be returned unless there is a fault. Should you have any concerns about your purchase, please contact me to discuss them.