Frequently asked questions

Please click on the links below to view the answers for the following frequently asked questions. If your query is not listed here, please ask by using one of the methods on the Contact page.

Can I order a sample?

Is there a minimum order for each stationery item?

Is there a discount for larger orders?

How long before the wedding should I order invitations and stationery?

Should I order all my stationery together?

How can I pay?

How much is delivery?

How long will my order take to make and deliver and do you offer an quick option?

Are my details secure with you?

Do you issue refunds?

Can I order a sample?

Yes. Wedding invitation samples can be ordered in the personalised wedding invitations section of the shop. To order a sample of any other item of wedding stationery, simply order 1 item and your order will be treated as a sample.

Is there a minimum order for each stationery item?

A minimum order of 10 items applies to invitations, save the dates, information cards, orders of service/events, place cards and thank you cards.

Is there a discount for larger orders?

If you order 50 or over of the same wedding stationery item e.g. 50 evening invitations, you will receive a 5% discount. This goes up to 10% for 100 of the same item and 15% for over 150 of the same item. Quantity discounts cannot be used in conjunction with any other offer or discount.

How long before the wedding should I order invitations and stationery?

Wedding invitations should be sent out a minimum of 6 weeks before the wedding, but many couples send them much earlier than this. As your order will take 2 weeks to complete, it’s a good idea to request samples and start thinking about how you’d like your invitations to look about a month before you intend to send your invitations out.

All other wedding stationery can be ordered nearer the time of your wedding but please allow 2 weeks for your stationery to be made. The Leaf Press recommends that you order everything at least 4 weeks before your wedding date.

Should I order all my stationery together?

This is entirely up to you. Some customers prefer to order invitations first and then come back for everything else nearer their wedding date while others prefer to get everything sorted in one go. As long as you order each item in good time (see above) please choose whichever option suits you best.

How can I pay?

Payment can be made online via credit/debit card (Stripe), by PayPal or by bank transfer.

If you prefer not to pay online you can pay by cheque, although the cheque will need to clear before your item is sent. Please contact The Leaf Press if you wish to do this.

How much is delivery?

The Leaf Press’s delivery charges can be found on the delivery information page.

How long will my order take to make and deliver and do you offer an quick option?

The Leaf Press aims to complete all wedding stationery orders within 2 weeks of the order being placed and the design being agreed by the customer. You will be advised in the unlikely event that it will take longer than this.

If you need anything urgently, please let The Leaf Press know – preferably before you order – and everything possible will be done to assist you.

Are my details secure with you?

Yes. All customer information is kept securely and is never passed on to a third party, except your address to Royal Mail/the courier so that your order can be delivered to you.

Do you issue refunds?

Non-personalised items can be returned for a refund within 14 days of receipt; please notify The Leaf Press that you wish to do this before sending the item. Personalised items cannot be returned unless there is a fault. Should you have any concerns about your purchase, please contact The Leaf Press to discuss them.