The Leaf Press - Frequently asked questions

This page gives answers to some of the questions you may have about The Leaf Press's products.  If you do not see the answer to your question here, please get in touch and I will answer your query. 

General

I’d like a particular design/product but can’t see it on your website ...

Please feel free to contact me with details of the item or design you’d like. I’m always producing new designs and welcome ideas and so may be able to help. 

I need something very quickly – how soon can you send it?

Delivery times vary according to the product, but if you let me know that you need an item quickly (preferably before you order!) I will do my very best to assist you.  The Notebooks/Journals section below has more specific information about these products.

How do I pay?

Payment can be made online via Paypal. You do not need to have a Paypal account and can pay with your Debit/Credit card.  If you prefer not to pay online you can pay by cheque, although the cheque will need to clear before your item is sent.  Please contact me if you wish to do this.

How much is delivery?

The Leaf Press’s delivery charges can be found on this page.

Are my details secure with you?

Yes.  All customer information is kept securely and is never passed on to a third party.

Do you issue refunds?

Non-personalised items can be returned for a refund within 7 days of receipt; please notify me that you wish to do this before sending the item. Personalised items cannot be returned unless there is a fault.  Should you have any concerns about your purchase, please contact me to discuss them.

What are The Leaf Press’s terms and conditions?

The Leaf Press shop's terms and conditions can be found here and website usage terms and conditions on this page.

Notebooks/journals

How do you lay out the message on the first page?

Your message will be centred and the font adjusted so that it fits the page nicely.  Assuming it's a message to someone then different parts of the message will be put on different lines. For example:

Dear Gran

For all your notes!

Love Gemma

If you'd like your message set out a particular way or in a particular font, please email me after you have placed your order.

How long will my notebook/journal take to arrive?

Notebooks and journals are usually dispatched 1-3 working days after your order is received.  The only exceptions are if I’m waiting for information from you about personalisation for an item or any materials are out of stock (this is extremely rare and I’ll always advise you if this is the case).   If you need an item urgently please let me know and I’ll do my best to send it quickly.

How will my notebook/journal be wrapped?

Your notebook or journal will be wrapped in tissue paper with a ribbon or twine bow. 

Can my notebook/journal be sent direct to the recipient?

Yes of course! Your notebook/journal will already be wrapped in tissue paper and ribbon/twine and if the item is a gift, please let me know and I’ll add a gift tag with a message of your choice. 

I’d like to place a trade order for my business.  Is there a discount?

Yes – please contact me for details.

Wedding stationery

Can I order samples?

Yes. Wedding invitation samples can be found on this page.  If you’d like a sample of another wedding stationery product, please order one from the online shop (all items are listed in each design category).  If you’d like particular colours used on your sample, please let me know when ordering. 

Is there a discount for larger orders?

If you order 50 or over of the same item e.g. 50 day invitations, you will receive a 5% discount. This goes up to 10% for 100 of the same item and 20% for over 150 of the same item.  Quantity discounts cannot be used in conjunction with any other offer or discount.

How long will my wedding stationery order take to arrive?

I am to complete all wedding stationery orders within two weeks and will advise you in the unlikely event that I think it will take longer than this.  If you need anything urgently, please let me know and I’ll endeavour to get it to you by whatever date you need it (if possible!).

How long before my wedding should I order my stationery?

Wedding invitations should be sent out a minimum of 6 weeks before the wedding, but many couples send them much earlier than this.  As your order will take 2 weeks to complete after the order has been placed, it’s a good idea to request samples and start thinking about how you’d like your invitations to look about a month before you intend to send your invitations out.

All other wedding stationery can be ordered nearer the time of your wedding but please allow 2 weeks for your stationery to be made.  I recommend that you order everything at least 4 weeks before your wedding date and cannot guarantee acceptance of any orders received less than 2 weeks before your wedding.

Should I order all my stationery together?

This is entirely up to you.  Some people prefer to order invitations first and then come back for everything else nearer their wedding date while others prefer to get everything sorted in one go.  As long as you order each item in good time (see above) please choose whichever option suits you best.

Is The Leaf Press's wedding stationery suitable for civil ceremonies?

Of course!